Most people love to be “nice”. We all hate being termed as either selfish or too demanding. However, it is very important to understand that not all situations will expect you to be nice. Therefore, in such situations, how do you express yourself softly but without jeopardizing your expectations?
The skill of assertiveness is an essential one, whether for personal or corporate reasons; it allows you not just communicate, but pass messages with confidence. It is more of you communicating your personality. It is in understanding the difference between when to hold back and when to speak up. With assertive skills, you learn how to find an in between aggression and politeness.
The course offers participants the opportunity to work on their own personal and work situations; how to cope with colleagues, team members, friends and people around us who may sometimes come out as unkind, too demanding or excessively aggressive.

Target Audience:
This course is ideal for people looking to take more control of their working and/or personal life. It is of direct effect to people who work as administrators are perform similar functions that often expect them to communicate polices and/or rules and regulations.

Course Objectives:
This course expects participants to:
•Understand the element of assertiveness
•Demonstrate and model assertive behavior.
•Gain self-awareness of personal attitudes and behavior.
•Learn how to make a positive first impression.
•Compare assertiveness in different contexts.
•Understand what influences self-esteem.
•Learn how to give a confident “No”
•Understand different types of behavior and how to deal with them
•Created an action plan to enable them to build on their new assertiveness skills going forward

Course Outline:
Module I: Introduction to Assertive Communication.
•What is Assertive Communication?
•Communicating with confidence.

Module II: Techniques of communicating assertively.
•Fogging and broken record technique
•Ways of saying ‘no’
•Giving feedback

Module III: Dealing with offensive or bad behavior.
•Appreciating the impact of the different styles of behavior on each other
•Strategies for responding to different behavior styles
•Resolving conflict in a constructive way

Module IV: Assertive Body Language
•Demonstrating Assertive Body Language
•Body Language as Part of Communication
•Making Sense of Body Language
•The Nature of Assertive Body Language

Our Approach:
At Eagle Management Consultants, we understand your need to communicate more confidently and effectively. We will employ the best techniques to ensure that this course is as impacting as possible. We will adopt content that is only specific to your business objectives and submit it through thorough class session, video demonstrations, practical workshops, case studies among many others.

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