Course Overview

Anyone who collaborates on a team needs to be adept at dispute resolution.

The Resolving Problems Training Course teaches people in an organization how to handle conflicts at work. Additionally, it will assist you in creating a shared understanding and framework for resolving difficult circumstances. Everyone’s professional development objectives should include learning how to resolve interpersonal disagreement because it may be highly empowering.

Following the extensive study, the course will emphasize the Win-Win Approach while utilizing the three essential conflict resolution skills of negotiation, assertiveness, and persuasion.

With the use of these abilities, course participants will be able to create conflict resolution plans for promptly and successfully identifying, resolving, and avoiding disputes with others. Additionally, develop crucial abilities like negotiation and compromise.

It will also be a priority to identify the problem’s underlying cause. In the end, you will comprehend the significance of forgiving others, developing anger management skills, and diffusing difficult circumstances.

Course  Objectives

  • Learn everything there is to know about the types, causes, and origins of the conflict.
  • Understand each of the six steps in the resolution of disputes.
  • Recognize the five primary methods for resolving disputes.
  • Learn how to use conflict resolution techniques.
  • Learn how to spot conflict and stop it before it gets out of hand by utilizing several aspects of the conflict resolution process.
  • Create conversational aids like agreement framing and open questions.
  • Learn effective methods for controlling your anger and stress.

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Course Outline

Lesson 1: Is Conflict Always Bad?

  • Welcome
  • What Does Conflict Mean to Us?
  • What Causes Conflict

Lesson 2: Understanding Your Response to Conflict in Reflection

  • Profile of the Learning Dimension
  • The Conflict Mode Instrument by Thomas-Kilmann (TKI)

Lesson 3: What Causes Conflict?

  • Filters from Wince to Scream
  • Conflict and Feelings

Lesson 4: How Managers Can Fuel Conflict

  • Micromanagement
  • Poor comprehension
  • Uncertain Expectations
  • Having lax standards

Lesson 5: Resolving Conflict with Others

  • Setting up a meeting and planning it
  • Conducting a Mediation Session
  • Discussion of a Resolution

Lesson 6: When You Are Involved in Conflict

  • Conflict Mapping
  • Possessing a Balanced Point of View Overcoming Reluctance to Meet Doing So During the Meeting

Lesson 7: Implementing Agreements

  • Attending Follow-Up Meetings

Lesson 8: Making Reflections

  • Create an Action Plan

Who Should Attend

  • Senior marketing directors or managers
  • Relationship managers and
  • Customer relationship managers
  • Professionals in customer service, supervisors,
  • Team leaders, and managers
  • Sales experts, salespeople, and sales analysts
  • Entrepreneurs and founders of startups

Trainers Available for:

  • In-House Trainings
  • Online Training
  • 2 Hours Crush Program
  • Half  Day Program
  • One Day Program
  • Two Days Full Program

Training Techniques

  • Power point Presentations
  • Engaging conversations
  • Case studies
  • Exercises in solving problems
  • Focus Group Conversations
  • Games in Management
  • Skits and modeling the part

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