Course Overview

Decisions must be made as a result of the challenges we are constantly faced with. We make decisions most of the time without having to go through a lengthy decision-making process. Are we famished? We choose to eat. The course on creative problem-solving and decision-making will assist you in developing the proper frame of mind.

Working life frequently involves dealing with problems and difficulties, and getting through them isn’t always simple. You must promote innovative thinking and come up with practical solutions if you want to increase your offerings in the areas of goods, services, communications, and interpersonal abilities as well as your organization’s performance.

Some issues are more intricate. A logical approach to problem-solving is necessary when deciding how to prioritize our work or why a process failed and what to do about it. Frequently, things worsen.

We must be able to think critically and check that our reasoning is sound because our choices may have a big impact on our lives, our jobs, or the lives of those around us.

In other instances, the issue is so peculiar that it defies critical and rational thought; in these situations, creative problem solving and decision-making skills are vital resources. We will discuss each of these critical thinking techniques in this course. After you have a better knowledge of how your mind works, we will provide you with you some techniques and tools that you can use in everyday circumstances as well as more complex or uncommon ones. You will practice these techniques and skills during the sessions.

Course  Objectives

  • Develop and improve your ability to think critically, make decisions, and solve problems creatively.
  • When making judgments and solving difficulties, use rational, creative methods.
  • To determine problems and come up with solutions, use both conventional and cutting-edge methods.
  • Use lateral thinking and creativity as business tools
  • analyze and address the real issues they are dealing with at work
  • Gain self-assurance in asking the “correct questions” and reduce the stress associated with making difficult choices.
  • Establish credibility with senior management by demonstrating it.
  • Create tactical ways of decision-making and problem-solving.

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Course Outline

Lesson 1: Problem-solving and decision-making

  • An overview of definitions and instruments
  • The relationship between making decisions and addressing problems
  • The idea behind structuring our problem-solving thoughts
  • recognizing our mental traps
  • Brain imaging and teaching methods
  • Left and right brain thinking
  • evaluating your thinking style and how it affects how you solve problems
  • Learning how to switch between your right and left brains can improve your capacity to balance the two sides of your brain.
  • Making the correct choices at the appropriate time

Lesson 2: How to solve problems logically (Kepner-Tregoe)

  • methods for identifying issues
  • analysis of information
  • Differences between symptoms and causes
  • The approaching helicopter
  • Analysis of the issue
  • Analysis of choices
  • Examination of potential issues

Lesson 3: Adjunct Resources for Problem Analysis

  • Root cause investigation
  • The significance of asking “why”
  • The Ishikawa fishbone theory
  • assumptions made at work
  • Pareto evaluation
  • The agile framework for critical thought
  • Applications of the RED model to commercial situations

Lesson 4: Adjunct tools for decision-making

  • Taking action and decision-making guidelines
  • The How-To approach
  • Weighted decision analysis worksheet
  • Making decisions via consensus
  • The method of determining decisions

Lesson 5: Problem-solving and Creativity

  • Evaluation of creativity and creative thinking techniques
  • Tips for lateral thinking
  • Utilizing creativity as a tool for business
  • The obstacles to innovation and solutions
  • The brain’s hemispheres
  • Tools and advice for brainstorming
  • Six hats for thinking
  • executing a plan of action

Lesson 6: Technique applications

  • societal issues and their resolutions
  • Participants’ real-world challenges are analyzed and solved.
  • Action plan to use decision-making and problem-solving abilities while returning to the workplace

Who Should Attend

  • Senior marketing directors or managers
  • Relationship managers and
  • Customer relationship managers
  • Professionals in customer service, supervisors,
  • Team leaders, and managers
  • Sales experts, salespeople, and sales analysts
  • Entrepreneurs and founders of startups

Trainers Available for:

  • In-House Trainings
  • Online Training
  • 2 Hours Crush Program
  • Half  Day Program
  • One Day Program
  • Two Days Full Program

Training Techniques

  • Power point Presentations
  • Engaging conversations
  • Case studies
  • Exercises in solving problems
  • Focus Group Conversations
  • Games in Management
  • Skits and modeling the part

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