Course Overview

For an employer aiming to foster a more diverse and inclusive workplace, this course is strongly advised. It is critical to comprehend what workplace diversity entails. A workplace diversity training course will cover how individuals differ within a company. Diversity encompasses how people identify with themselves and are seen by others.

Diversity in the workplace comprises clear distinctions between individuals in terms of race, gender, ethnicity, age, religion, sexual orientation, and citizenship status.

Leaders must comprehend their backgrounds to properly manage diversity in the workplace. They also need to understand how their actions and ideas may influence how they make decisions in a multicultural setting.

This training is for you if you want to teach your workers how to deal with diversity at work.

Employees will learn best practices for dealing with people through this workplace diversity training session. This course can teach workers how to break down barriers due to their various origins (ethnic, social, political differences, etc.). The ultimate objective is to function as a cohesive and effective team.

Course  Objectives

  • Gain knowledge of preconceptions and prejudices, how they form, and understanding of one’s opinions.
  • Learn how to remove obstacles to diversity in the workplace with these helpful tips.
  • To communicate more effectively with a diverse population, one should work on improving their listening skills and using good questioning tactics.
  • Learn the value of nonverbal cues in both your own and other people’s communication.
  • Learn how to promote diversity at work while avoiding and combating discrimination.
  • Develop a support structure and learn how to respond to individual concerns to manage the resolution process in your organization.
  • Learn how to professionally document, examine, and handle situations with diversity.
  • Learn how to put a preventative system in place to lessen hurtful or discriminatory circumstances and prevent them from happening again.

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Course Outline

Lesson 1: Starting the Workshop Goals

Lesson 2: Understanding Diversity

  • Diversity: What Is It?
  • Similar Phrases and Concepts
  • A Quick History
  • A Legal Summary

Lesson 3: Understanding Stereotypes

  • Biases vs stereotypes
  • How to Identify Your Baggage
  • What This Means and Why It Matters

Lesson 4: Dismantling Barriers

  • Your Personal Approach Must Change
  • encouraging changes in the workplace
  • Promoting social transformation

Lesson 5: Verbal Communication Skills

  • There is a difference between hearing and listening.
  • Posing Queries

Lesson 6: “Communicating with Power”: Nonverbal Communication

  • Bodily Expression
  • Your Signals to Other People

Lesson 7: Being Proactive in Supporting Diversity in the Workplace

  • It’s Not What You Say, It’s How You Say It
  • Keeping Discrimination at Bay
  • How to Prevent Discrimination

Lesson 8: Coping with Discrimination

  • Determining whether you have experienced discrimination
  • Retaliation Techniques
  • Selecting a Plan of Action

Lesson 9: Responding to Diversity Complaints as an Individual

  • Getting Involved in a Complaint: What to Do
  • Recognizing your Position
  • Building a Support Network

Lesson 10: How to Handle Manager Complaints About Diversity

  • Keeping a complaint record
  • Finding the Right Course of Action
  • Choosing a Course

Lesson 11: How Should an Organization Handle Diversity Complaints?

  • A Complaint Being Received
  • Selecting a Reaction
  • Understanding the Complaint

Lesson 12: Concluding

  • Wisdom from the Elders
  • Evaluations and Action Plans

Who Should Attend

  • Senior marketing directors or managers
  • Relationship managers and
  • Customer relationship managers
  • Professionals in customer service, supervisors,
  • Team leaders, and managers
  • Sales experts, salespeople, and sales analysts
  • Entrepreneurs and founders of startups

Trainers Available for:

  • In-House Trainings
  • Online Training
  • 2 Hours Crush Program
  • Half  Day Program
  • One Day Program
  • Two Days Full Program

Training Techniques

  • Power point Presentations
  • Engaging conversations
  • Case studies
  • Exercises in solving problems
  • Focus Group Conversations
  • Games in Management
  • Skits and modeling the part

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