Learn practical customer care skills online or in-house. Our virtual trainers are vibrant and experienced in Business etiquette & communication services.
Our courses are detailed and relevant to the needs of a different organization. We cover the basics as well as strategic customer service topics that will lead to enhanced customer experience, acquisition, and retention.
Sessions Available both Online, Remote and In-House
At the end of the day, delegates will be able to:
•Appreciate what Customer Service is, and why it is important
•Understand the change nature of customer expectations and how to meet them
•Learn how to solve the three main types of customer problems
•Deal confidently and assertively with difficult people
•Use communication skills effectively and overcome barriers
•Understand which personal skills will help you in your role
•See how exceptional customer service is based on six areas
•Know how great customer service benefits everybody involved
The following outline highlights the ten modules to be covered under the customer service course. As part of the training program, we will modify content as needed to meet your objectives. Upon request, we will provide you with a copy of the participant’s materials prior to the session (s).
MODULE 1: Introduction and Course Overview
MODULE 2: The Importance of Customer Service
MODULE 3: Understanding Customer Expectations
MODULE 4: Solving Customer Problems
MODULE 5: Turning Customers Around
MODULE 6: Communication Skills for Great Customer Service
MODULE 7: Personal Skills for Great Customer Service
MODULE 8: The Structure of Customer Service Excellence
MODULE 9: Keeping Your Customers
MODULE 10: Your Personal Action Plan
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