Effective Complaint Handling
Course Overview Customer feedback allows organizations to make important decisions. Complaints serve as an early indication of failure in how
Customer Service Training for Leaders & Management
Leadership Training for Customer Service Leads, Supervisors, and Leading Service: Setting the Stage for Great Customer Interactions Course Overview Customer
Customer Service Management Training
Customer Service Management Course Overview The production model of marketing predominated in the early eighteenth century when businesses concentrated on
Customer Service Training for Sacco’s, Banks & Microfinance
Influence of Customer Services on Sacco's, banks & Microfinance Course Overview Any business's main goal is to attract and retain
Customer Retention and Loyalty Training
Customer Retention and Loyalty Course Overview If you own a business or are a part of one, you engage with
Customer Service Professional Training
Customer Service Professional Training Course Overview A customer care representative is the first point of contact between a client and
Call Center Agent Training
The A+ Agent: Confidence and Professionalism for Call Center Employees Course Overview While a lot of customer issues can be
Online Customer Care
Online Customer Services Best Practices Course Overview Every firm must provide excellent customer service to be successful. Enhancing customer satisfaction
Customer Service Essentials
Essentials Elements for Great Customer Service Course Overview Improved customer service abilities will boost your organization's bottom line, and TrainSmart's
Transforming Complaints into Opportunity
Handling Customer Complaints Course Overview It is unavoidable for every firm to encounter some unfavorable client feedback or complaints. Customer
Customer Service Training Courses and Workshops in Kenya
Customer Service Training Course Overview One of the secrets to developing and maintaining a business is understanding how to provide
Managing Customer Feedback Course
Managing Customer Feedback Course Overview You like me! You genuinely enjoy me! There is nothing better than experiencing the love
Guest Relations and Hospitality Skills Training
Delivering a Five-star Customer Experience Course Overview "Be our guest. Be our guest. Test our service by using it. Cherie,
Healthcare Customer Service Training
Delivering Customer Service for Better Patient Satisfaction Course Overview The pressure that healthcare professionals face is unlikely to go away
Front Desk and Receptionist Skills Training
Front Desk Professional Image Building Course Overview A customer or client arrives while multiple phone lines are ringing, phone lights
Customer Service Skills Training for Retail
Delivering Exceptional Retail Customer Service Course Overview "You're giving up? But you just got going!" It's no secret that the